Shipping & delivery

Delivery is included in the price of every product, to any address in India. There is no separate freight charge added at the end.

Your quote confirms the delivery timeline for the models and destination you are asking about. We do not publish a single blanket transit time, because a chair going to a ground-floor flat and one going to a fourth-floor walk-up are not the same job, and a date we cannot keep is worse than no date at all.

• Free delivery to your door, anywhere in India.
• Installation and a basic demonstration on selected products — your quote confirms which.
• Doorstep service on products above ₹20,000, in serviceable locations, through our after-sales network.

A massage chair arrives in one very large carton — the Z90 Pro's is 198 × 76 × 85 cm at 113 kg gross. Every product page lists its own carton size and gross weight under specifications, alongside upright and reclined dimensions.

The tight point is almost never the front door. It is usually a stairwell turn, the depth of a lift, or a narrow landing. Measure those before you order and tell us about your access when you do, so the delivery is planned around it rather than discovered on the day.

• Measure your doorway, stairwell turns and lift interior against the carton size.
• Decide where the chair will stand before it arrives. At 100 kg or more it is not something you reposition casually.
• Leave clearance behind it for the recline. Wall-hugging models need only a few centimetres; ask us for the figure on the model you are considering.
• Check the power point. Our chairs accept a wide input voltage range, but they still want a dedicated socket rather than an extension board.

Inspect the product on arrival, and keep the original packaging until you have checked that the unit works.

• Report any transit damage within 24 hours, with clear photographs or videos of both the packaging and the product.
• Claims reported after 24 hours may not be accepted.
• Keep all accessories, manuals and invoices — they are required for a return or a warranty claim.

Products may be returned within 7 days of delivery, unused and in their original packaging with all accessories. The full conditions, including the handling deduction and the list of non-returnable products, are on our Return & Refund Policy page. Warranty coverage and service are on our Warranty page.

Trade orders ship in container-ready cartons, with lead times and freight terms confirmed against your trade quote rather than set by this page. Trade pricing, demo units for your floor, and pan-India logistics for retailers are covered on our Wholesale page.

Send us your location and the models you are considering, and we will come back within 24 hours with pricing that includes delivery. If you are in or near Jaipur, you are welcome to sit in the full range at our showroom first.