Support
Warranty & after-sales
NexGen provides a limited manufacturer's warranty against manufacturing defects for products used under normal domestic conditions, backed by an after-sales service network across India.
Warranty coverage
The warranty covers manufacturing defects in materials and workmanship only.
- Products priced between ₹999 and ₹9,999: 6 months warranty.
- Products priced above ₹9,999: 12 months warranty.
- Massage chairs may carry a separate warranty period as mentioned on the product invoice or warranty card.
What's not covered
The warranty does not cover:
- Physical or accidental damage
- Improper installation or misuse
- Commercial or institutional usage unless specifically covered
- Normal wear and tear
- Water or liquid damage
- Fire, theft, natural disasters or accidents
- Voltage fluctuations or faulty electrical supply
- Unauthorised repairs or modifications
- Cosmetic damage such as scratches, dents or discolouration
- Consumable parts and accessories unless defective on delivery
Service
To keep after-sales support hassle-free:
- Products above ₹20,000: doorstep service is available in serviceable locations, with a technician visit scheduled after the service request is approved.
- Products below ₹20,000: pickup for warranty service is arranged by NexGen where applicable. Return shipping after repair may be chargeable depending on service location and product category.
Product usage
Our massage chairs and wellness products are designed exclusively for personal wellness and relaxation. Improper, commercial or excessive usage beyond the recommended operating guidelines may void the warranty. To arrange service or spare parts, contact us with the product model and invoice details.